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Shipping & Refunds

SHIPPING

 Delivery

When will I get my order? It takes 3-7 days to fulfill an order, after which it’s shipped out. Some items may take longer and this will be stated on the item's product page. The shipping time depends on your location, but can be estimated as follows: USA: 5-8 business days International: 10-20 business days, Canada:  10-20 business days.

Where will my order ship from? We work with on-demand order fulfillment companies with facilities worldwide!

Will I be charged customs for my order? An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office or border services. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?   Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address. ● Ask your local post office if they have your package.

● Stop by your neighbors in case the courier left the package with them. Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at with your order number.  Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right! We cannot and are not responsible for items that are stolen, this is the responsibility of the carrier (courier or postal service).

How are your products made? We work with reliable, state of the art high-quality print-on-demand drop shippers. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!  Currently, USA, Canada, Latvia, Spain, Mexico, Australia.  Other than print on demand, items may come from China.

How do I track my order? If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.

I received a wrong/damaged product, what should I do? We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at:  info@crystalmagicdesigns.net  within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns What’s your return policy? We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us.

Do you offer refunds? Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?   At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 

Shipping for all print on demand products is done by the print partner and is tracked.  There may be shipping delays due to the Covid-19 pandemic restrictions and increased ecommerce volumes.  These things require patience and understanding.  Things are slowly getting better. 

SOmetimes I will put on free shipping discounts when the cart reaches a certain amount.

Jewellery items made by me over $75 value will be shipped as expedited tracked parcel.

More shipping info at end of refund policy, dealing with returns.

 

Refund Policy

Returns
Applies to Jewellery made by Amanda only:  Our policy lasts 3 days after you receive your item. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it and not have been worn or used. It must also be in the original packaging.  You are responsible for all shipping costs.  Refund will be issued upon receipt back.

Print-on-demand products are non-refundable!  These are custom designed items that do not exist until you order them.  No returns just because you don't like it anymore. Refund applicable only to manufacturing defects and damage incurred by shipping.  Make sure you take pictures right away and let me know immediately.  

If the item has not reached "fulfillment" phase, i.e. gone into production, there is a possibility the order can be cancelled and refunded.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@crystalmagicdesigns.net

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
For jewelry items:  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at crystalmagic@twincomm.ca and send your item to: PO BOX 244, 2587 Wall St. Van Anda British Columbia CA V0N 3K0.  Most handmade items are unique one of a kind.


Shipping Return
To return your product, you should mail your product to: Crystal Magic Designs, c/o A. Martinson, PO BOX 244, 2587 Wall St. Van Anda British Columbia CA V0N 3K0

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Never hesitate to send an inquiry.

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